Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 7-10 business days to be delivered to you and we ship within 2-3 business days.  
• International orders take 14-21 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors. **Most orders arrive sooner but due to the pandemic our shipping times could be delayed.  

Shipping cost:

• US orders over $35 will have free shipping.
• Orders under $34.99 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fees may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email admin@mavjamavenue.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 2-3 business days.

Our support team is always happy to guide you at any step!  Message us live or email us at admin@mavjamavenue.com if you need assitance.

You can track your order by clicking the "Track My Order" link on the top menu bar.  Or you can click this link Track My Order.  On the "Track My Order" tab type your order number and email address.  If you where already sent your tracking number you can type/past that in under the "Tracking Number" tab.

• If at any point you need help chat with us using the live chat feature or send us an email at admin@mavjamavenue.com.